Refund Policy for Buy Eazy

Effective Date: 10-01-2025

At Buy Eazy, we prioritize customer satisfaction and aim to ensure a smooth refund process. This Refund Policy outlines the terms and conditions under which refunds may be granted. By making a purchase through our app, you agree to this policy.

1. Eligibility for Refunds

Refunds are considered in the following cases:

• The product is defective, damaged, or not as described.
• The order was canceled before shipment.
• The product is eligible for return as per our Return Policy.

2. Refund Conditions

• Refund requests must be submitted within 1 day of receiving the product.
• The product must be unused, in its original packaging, and accompanied by the purchase receipt or proof of order.
• Certain items may not be eligible for refunds. Please check the product-specific terms.

3. Refund Process

Request Submission: Submit a refund request by calling our customer support at the app. Provide order details and the reason for the request.

Verification: Our team will verify the refund request and may ask for additional information, such as photos of the product or packaging.

Approval or Rejection:

• Approved refunds will be processed within 2 business days.
• If rejected, you will be notified with a detailed explanation.

4. Refund Method

• Refunds will be issued to the original payment method used for the purchase.
• Processing time may vary depending on the payment provider or bank.

5. Non-Refundable Items

Refunds will not be provided for:

• Items marked as "Final Sale" or "Non-Returnable."
• Orders where incorrect shipping information was provided.
• Delayed deliveries caused by unforeseen circumstances (e.g., natural disasters, courier issues).

6. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellation requests will not be accepted, and the standard return and refund process will apply.

7. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or the return is due to our error.
• In eligible cases, we may provide a prepaid shipping label.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Buy Eazy

Email: buyeazy5858@gmail.com

Address: Collection Shoe Mart, Hosur, Tamilnadu